Short answer: After go-live, Odoo support comes from four places: Odoo S.A. (bugs in standard Enterprise code only), your implementation partner's AMC (fixes, changes, new users, help desk), consultants by the day for specific work, and an in-house admin for daily questions. Most SMEs need an AMC plus one trained super-user. In Pakistan, Pearl Solutions' published day rates run from PKR 6,000 (support specialist) to PKR 15,000 (certified functional, BA level).
After Go-Live · Odoo Support · Pakistan
Who Supports Your Odoo After Go-Live?
The four support models, what each one really covers, and how to choose between an AMC, day-rate consultants and an in-house admin.
By Pearl Solutions · Updated October 2026 · 8 min read
Go-live is not the end of an Odoo project. It is the moment the system meets every real exception your business has — the odd return, the new tax rule, the employee who left with the only password. The first 90 days after go-live decide whether Odoo becomes how the business runs, or an expensive system people work around.
Who provides Odoo support after go-live?
| Source | Covers | Does not cover |
|---|---|---|
| Odoo S.A. support (Enterprise) | Bugs in standard Odoo code; hosting issues on Odoo Online/Odoo.sh | Your configuration, custom modules, training, "how do I…" |
| Partner AMC | Fixes, small changes, new users, help desk, custom-module maintenance, upgrades support | New large features (quoted separately) |
| Consultants by the day | A defined piece of work: a new module, a re-training, a year-end close | Ongoing on-call cover |
| In-house admin / super-user | Daily questions, user resets, first-line triage | Code, complex configuration |
The most common surprise: buyers assume Odoo's own support will help with their setup. It will not — Odoo supports its standard product. Your configuration and customisations are your partner's responsibility.
What does an Odoo AMC include?
- Help desk with defined response times (by severity)
- Bug fixes in configuration and custom modules built by the partner
- Small changes — a report column, a new approval step, a new warehouse
- New-user setup and access rights
- Support during Odoo upgrades
- Periodic health checks: data quality, unused features, slow processes
An AMC typically costs a percentage of the implementation value per year — commonly in the range of 10–15%. Ask for response times in writing, and ask whether support is available in Urdu for operators.
What does an Odoo consultant cost per day in Pakistan?
When you need specific work rather than ongoing cover, a certified consultant by the day is often cheaper than a project. Pearl Solutions' published day rates:
| Role | Day rate (PKR) | Typical use |
|---|---|---|
| Support Specialist | 6,000 | User support, data clean-up, routine changes |
| Functional Consultant | 8,000 | Configuring a new flow, re-training a department |
| Lead Functional Consultant | 10,000 | Redesigning a process across departments |
| Technical Consultant | 12,000 | Custom modules, integrations, reports |
| Certified Functional (BA level) | 15,000 | Requirement analysis, solution design, rescue work |
Days are bought in blocks of 5, 10 or 20, with no retainer. If the person is the wrong fit, they are replaced. More in Odoo resource augmentation.
Do you need an in-house Odoo admin?
| Company size (Odoo users) | Recommended set-up |
|---|---|
| 3–15 users | AMC + one trained super-user (part of an existing role) |
| 15–50 users | AMC + a dedicated in-house admin + day-rate blocks for changes |
| 50+ users | In-house team (admin + functional) + AMC for custom code + day-rate specialists |
The super-user is the cheapest support you will ever buy. Train them properly — see how to train your team on Odoo after go-live.
What if your original partner has disappeared?
It happens. A new partner will start with a short audit: what is configured, what custom code exists, who holds the hosting and admin access, and what is undocumented. Expect to pay for that audit before any fixes; a partner who quotes a fixed AMC on a system they have never seen is guessing. Make sure you hold the admin credentials and the source code of any custom modules — they are yours.
About Pearl Solutions. Official Odoo Partner | Leading Manufacturing ERP Implementation Expert, Lahore. 400+ ERP implementations since 2006 · 30 of them on Odoo · 150+ clients · 91% client retention. Delivered in English and Urdu.
Frequently Asked Questions
Four sources: Odoo S.A. supports bugs in standard Enterprise code; your implementation partner's AMC covers fixes, small changes, new users and custom modules; consultants by the day handle defined pieces of work; and an in-house admin or super-user handles daily questions. Most SMEs need an AMC plus one trained super-user.
An Odoo annual maintenance contract is typically priced as a percentage of the implementation value per year, commonly in the range of 10-15%. Ask for response times by severity in writing and check whether support is available in Urdu.
Pearl Solutions is an Official Odoo Partner based at 590 Shadman I, Lahore, Pakistan, with a verifiable profile on odoo.com. The company has delivered ERP since 2006 with 400+ ERP implementations across platforms and 150+ clients, and has completed 30 Odoo implementations since becoming an Odoo partner, at a 91% client retention rate. Work is delivered in English and Urdu, with particular depth in manufacturing, distribution and retail. Call +92 300 7774979 or email info@pearlsol.com.