OZPAK

Case Study: Engineering the Engine for Urban Operations – The OZPAK and Pearl Solutions Partnership

Client: OZPAK

Industry: Environmental Services, Waste Management

Go-Live Date: January 7, 2013

Solution: A fully customized PearlERP suite including Operations, Maintenance, HRMS, Accounts, Inventory, Purchase, and Asset Management.

Executive Summary

When Turkish construction leader OZPAK entered into a seven-year agreement with the Lahore Waste Management Company, they faced an operational challenge of immense complexity. Their existing ERP, designed for Turkish projects, was incompatible with the unique demands of large-scale urban waste management in Lahore. Faced with a complex billing model, a massive volume of data, and a fleet of specialized dual-engine vehicles, they needed a local technology partner capable of building a custom solution from the ground up. After extensive market research, they chose Pearl Solutions. We designed, developed, and implemented a deeply customized PearlERP suite, featuring a mission-critical Operations Management System and a one-of-a-kind Vehicle Maintenance module. The solution became the digital backbone for their entire seven-year contract, proving our ability to solve the most unique and demanding operational challenges.

The Client: An International Partner for a Cleaner City

OZPAK, an innovative and respected member of the Turkish construction and contracting sector since 1986, was awarded a major seven-year contract for solid waste management in a key zone of Lahore. This public-private partnership involved a comprehensive suite of services, including solid waste collection, transportation, mechanical and manual sweeping, and mechanical washing, making it a logistically intensive and high-stakes operation.

The Challenge: A Puzzle of Unprecedented Operational Complexity

OZPAK quickly realized that managing this venture required a completely new approach. Their standard ERP system was simply not designed for the unique variables of the Lahore project. The challenges were numerous and critical:

• Incompatible Existing Systems: The processes and logic required for the Lahore contract were fundamentally different from their operations in Turkey, rendering their existing software unusable.
• A Highly Complex Billing Method: Their revenue model was based on the weight of collected solid waste, requiring a system that could accurately track and bill for thousands of tons of material daily—a task far beyond the scope of standard invoicing modules.
• Specialized Fleet Maintenance: OZPAK's fleet included heavy vehicles equipped with two separate engines. Manually tracking the maintenance schedules for each engine within a single vehicle was a logistical nightmare and created a high risk of costly downtime.
• Massive Data Volume: The sheer scale of the daily operations—from fleet movements to waste tonnage and employee attendance—was impossible to manage manually.

After a thorough search for a local vendor, OZPAK found that no off-the-shelf ERP could meet their specific needs. This critical challenge led them to Pearl Solutions, the only partner with the demonstrated expertise to build the custom solution they required.

The Pearl Solutions Approach: Architecting a Mission-Critical Solution

Our engagement began with a deep, consultative process to fully understand the intricate details of OZPAK's operation. Through intensive interviews and presentations, we co-created a blueprint for a system that would serve as the central nervous system for their entire Lahore venture.

The Solution: A Deeply Customized PearlERP Suite

Our development team engineered a multi-module solution where every component was tailored to OZPAK's unique needs:

• The Custom Operations Management System: This was the heart of the project. We built a system to manage the entire service lifecycle—from waste collection and transport to sweeping and washing. It was designed for extreme reliability, as any lag or error could cause the entire city-wide operation to collapse. Critically, this module included the complex logic to manage their weight-based billing system with perfect accuracy.
• The Specialized Vehicle Maintenance System: To solve the dual-engine challenge, we engineered a one-of-a-kind maintenance module. Our system was able to track each of the two engines as a separate sub-asset of a single vehicle, allowing for independent maintenance records, schedules, and reporting. This provided unprecedented control and optimized the health of their most critical assets.
• Integrated Support Modules: We implemented customized modules for Fixed Asset Management (to track heavy machinery), Inventory Management (for parts and supplies), HR, and Accounts, all seamlessly integrated into the core operational platform.

The Results: Driving a Seven-Year Success Story

The implementation of our custom PearlERP was a resounding success, providing the foundation for OZPAK to effectively manage their long-term contract.

• Complete Operational Control: The bespoke system provided a single source of truth, allowing OZPAK to manage their complex, multi-faceted services with precision and efficiency.
• Optimized Fleet and Asset Management: The unique dual-engine maintenance module drastically improved their ability to perform preventive maintenance, reducing vehicle downtime and extending the life of their high-value assets.
• Financial Accuracy: The custom operations module ensured the complex, weight-based billing was always accurate, safeguarding their revenue stream.
• A Lasting Partnership: The success of the implementation forged a strong, long-term relationship. Pearl Solutions provided reliable support and maintenance throughout OZPAK's seven-year contract, proving our commitment to our clients' enduring success.

Does Your Business Run on Processes that Standard Software Can't Handle?

The OZPAK story demonstrates our core competency: we build the custom solutions that solve unique, complex operational problems. If your business has specialized fleet, maintenance, or logistical needs that off-the-shelf ERPs can't address, you need a specialist.

Contact Pearl Solutions today. Let's engineer the precise solution your operation demands.

[Discover our custom development capabilities at www.pearlsol.com]