This case study is about the journey of OZ-PAK with Pearl Solutions for managing its complex operating system with the help of the best technological means by using PearlERP. This document includes the process of the whole project that happened during this experience of working together. The project started when OZ-PAK approached Pearl Solutions for technological consultation, after this the project started by identifying the problems that OZ-PAK was facing, then knowing the current situation of the system by conducting a gap analysis, then moving towards the recommendation followed by system development and completing it through the implementation phase. At the end of the document, the outcomes of this project are also provided to measure the effectiveness and efficiency of this working experience.
OZ-PAK is a Turkish based entity founded in the year of 1986 and is an active member of the Turkish construction and contracting sector, mainly known for its innovative designs and quality workmanship. OZ-Pak entered into an agreement with Lahore Waste Management Company for solid waste collection, its transportation, mechanical and manual sweeping, and mechanical washing services of the zone -II of Lahore city. The tenure of the said agreement was seven years. The said agreement has been signed on November 3rd, 2011 in the presence of the Chief Minister of Punjab at Lahore.
OZ-PAK is a famous venture in the history of those projects that were implemented to clean the city of Lahore. When this venture happened OZ-PAK faced many problems to run this joint venture smoothly. Some of the problems are mentioned below:-
When OZ-PAK contacted Pearl Solutions, they demanded the presentation of our product PearlERP to examine whether we can meet their requirements or not. For this purpose, our experienced staff met them and presented the specifications of PearlEP to them, they examined us from every dimension and concluded that only we can meet their needs, based on our experienced staff and customized ERP. After this, they formally informed us that they wanted to work with us.
To know the current situation of the system of OZ-PAK, we started our formal proceedings to conduct a gap analysis, for this purpose we followed the following means:-
Based on SRS, our development team started the development of customized PearlERP. According to the need of the client following modules were customized as per instructions of the client:-
The implementation phase in one of the crucial phases of this whole process but in the OZ-PAK case, this phase was interesting and difficult at the same time due to its complexity level at each module. Implementation of different modules with their complexity are discussed one by one below:-
After the long and interesting implementation phase, OZ-PAK was a happy customer of Pearl Solutions and stay connected with Pearl Solutions for support and maintenance. We are still in contact with each other and sharing our working experience as our success story clearly shows that OZ-PAK loved working with us. The only reason why we put our best efforts for our clients is, we want that our client’s business grows with stable progress with the help of technological means because we are living in a technological era and with technology, we can not compete in this competitive world.